MakeMyTrip (2023)

FAQs

How can I complain to make my trip? ›

MakeMyTrip will generate a travel voucher of a higher value that customers can redeemed to book a flight or another travel mode on the MakeMyTrip platform within seven days since the original date of travel.

To process your cancellation at ZERO penalty, logon to support.makemytrip.com and process the cancellation. Waiver for your cancelation will be applied automatically. Complete amount paid at the time of booking, except for the ZERO Cancellation charges will be refunded to customers account.

"In India Most of Travel portals Charge Convenience fees ( like booking Charges) , which are around 5 to 10% of fare." And you can avoid such charges by booking directly with the airline. All airlines in India charge convenience fees ranging from INR 75 to 150 per passenger depending on mode of payment.

Rajesh Magow (Feb 11, 2020–)

MakeMyTrip / CEO

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

Yes, you are eligible for a full flight cancellation refund. An airline must pay the airfare reimbursement within 7 days after the cancellation. You can also choose to rebook your flight for some future date. If you have booked your flight as part of a package holiday, you can claim a full refund of the package.

Everything is so easy and convenient on booking Visa through MakeMyTrip. The process is quick & hassle-free. Very good service! My Visa was granted in just 4 days.

Your refund will be processed within 24 hours of your travel date. It may take 7-10 working days for the refund to reflect in your bank account. Book train tickets at MakeMyTrip and get ₹50 off at first booking. How can I cancel my train ticket on MakeMyTrip?

Refundable flights

As the name suggests, refundable tickets are fully refundable, meaning you'll get the cash back (not a flight credit). To gain this convenience, you'll need to pay a premium, which makes these tickets more expensive than nonrefundable airline tickets.

Is it worth paying a convenience fee? ›

If you would have to pay a convenience fee to use your credit card (for example, when paying taxes), it's probably not worth it, since the fee will eat up most or all of your rewards. And if a credit card tempts you to spend money you don't have, you might be better off paying with cash or debit.

You will note an INR 150 convenience fee added, and a 1% transaction charge added on top of that!

However, we have already informed you that convenience fee is to cover the payment processing charges.

MakeMyTrip - Startup Story

The startup story of MakeMyTrip can be traced back to the founder of the company, Deep Kalra and his job in the banking sector.

Airlines can offer a refund by means of a credit note or a voucher but you do not have to accept this and can insist on getting a full refund.

The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others.

All airlines operating to, from, and within the U.S. must comply with the 24-hour rule. The clock starts ticking on the 24 hours once the ticket purchase has been made.

What is the hardest tourist visa to get? ›

Some of the top-ranking passports include Singapore, Greece, Germany, the United Kingdom, Sweden, and more… On the other hand, even German and Swedish citizens are required to submit an application to visit China and Russia, otherwise known as two of the most difficult countries to obtain a visa.

For sure, you already know the answer. If the visa officer finds out that you have provided a fake travel itinerary, your visa will be refused, and what is even worse, your visa application might get denied in the future.

Visa rejection may happen when you fail to prove your eligibility to visit a particular country. It mostly takes place as the applicants fails to provide important information, or sometimes because of certain document missing.

When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

This is because the retailer has to transfer the money to your bank or building society before you can receive it in your account. The length of time this will take really depends on the business that's refunding you. A debit card refund can take as long as ten working days to arrive.

If you have a refundable ticket, you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

Due to the ongoing COVID-19 response, you may be eligible for a refund for any flight that has been impacted by the public health emergency.

Non-refundable tickets are usually a fraction of the cost of refundable tickets and most non-refundable airline tickets are reusable (with a change fee) in the case of a cancellation. Please keep in mind that airline tickets are non-transferrable and must be used by the same person whose name is on the original ticket.

When it comes to avoiding convenience fees and surcharges, you may not have a whole lot of options. In most cases, your best bet would be to switch to a different form of payment, such as cash or check, if possible.

What is a 3% convenience fee? ›

A convenience fee is charged by a seller when the customer uses a credit card instead of a standard form of payment accepted by the business, such as cash or check. A convenience fee is typically a percentage of the transaction amount (usually 1% to 4%), or a small flat fee, and must be disclosed to the customer.

Credit card surcharges are legal in the U.S., except in states which prohibit them (more on that below). If a business chooses to add a credit card payment surcharge, it must clearly disclose the fee before you pay as a separate line item on the receipt.

In addition to the cost of booking as charged by the Service Providers, MMT reserves the right to charge certain fees in the nature of convenience fees or service fees. MMT further reserves the right to alter any and all fees from time to time.

MakeMyTrip can provide you the most reliable and secure way of train booking and all you need to do is plan your itinerary. The portal provides a user-friendly experience to our customers. Instead of waiting or queueing up in lines for hours to book a train ticket, you can visit the website.

If the ticket price drops, you pay the lower price. If the ticket price increases, you pay the price you had locked initially. The booking has to be completed within 7 days & the ticket has to be one-way.

Currently, there are no rules to regulate convenience fee in India, with such charges left to the discretion of digital service providers. Consumers say that most service providers add convenience fee just before checking out or making the final payment and not share it upfront.

(833) 896-0077

Trip.com / Customer service

If you have a complaint against a travel agent, you should first try to resolve the issue with the agent. If you are not able to do so, you can file a complaint with the Better Business Bureau or your state's attorney general's office. A complaint can be filed against a hotel, airline, travel agency, or U.S. Embassy.

You may contact DOT by phone at 202-366-2220 for information related to a consumer related problem. However, for a case to be processed as a complaint, it must be submitted to DOT in writing.

Can I talk to a person with booking com? ›

We're available 24 hours a day.

The answer to your question is yes, you can actually sue your travel agent. What's important though is you really need to make sure you document what occurred on that trip and look at what was promised, because it would be a contract case.

Making a claim to an employment tribunal

If the agency or hiring organisation have refused you a right under the Agency Workers Regulations, or treated you unfairly after you asked for something you have a right to, you can make a claim to an employment tribunal.

Baggage issues also plagued much of the airline industry in 2022, and that was especially true for American Airlines, which saw the highest rate of mishandled bags. And Frontier Airlines had the most complaints of any U.S. airline.

Common Complaints and Lawsuits Against Airlines

Generally, yes you can sue an airline in small claims court. The U.S. Department of Transportation (“DOT”), which is a federal agency that regulates airlines operating in the U.S, even publishes a Consumer's Guide to Small Claims Court.

"Emotional Distress" is something people often ask about when considering filing a suit. If a pilot or airline is negligent in their maintenance or operation of an aircraft and has made you fear for your life, then yes, you may be able to sue for emotional distress.

Formal complaint about [name of service provider]

say when this was [give the date or dates when the problem occurred]. My complaint is that [list what you think went wrong or wasn't done properly. Be as clear as you can. It can help to make it short and to the point].