MakeMyTrip (2023)

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How can I complain to make my trip? ›

For any other assistance, please contact our Customer Support service.
  1. For Flights / Hotels / Holidays. (0124) 4628747. (0124) 5045105. (0124) 2898000.
  2. For Bus. (0124) 4628765/(0124) 5045118 From all major operators.
  3. For Trains. (For PNR enquiry & current status. SMS to 139 : PNR <10 digit PNR number>)

Does MMT trip guarantee work? ›

MakeMyTrip will generate a travel voucher of a higher value that customers can redeemed to book a flight or another travel mode on the MakeMyTrip platform within seven days since the original date of travel.

How do I get a refund from MMT? ›

To process your cancellation at ZERO penalty, logon to and process the cancellation. Waiver for your cancelation will be applied automatically. Complete amount paid at the time of booking, except for the ZERO Cancellation charges will be refunded to customers account.

How do I avoid convenience fees on MakeMyTrip? ›

"In India Most of Travel portals Charge Convenience fees ( like booking Charges) , which are around 5 to 10% of fare." And you can avoid such charges by booking directly with the airline. All airlines in India charge convenience fees ranging from INR 75 to 150 per passenger depending on mode of payment.

Who is the owner of MakeMyTrip? ›

Can you get your money back after booking a trip? ›

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

Do I get a refund if I cancel my trip? ›

Yes, you are eligible for a full flight cancellation refund. An airline must pay the airfare reimbursement within 7 days after the cancellation. You can also choose to rebook your flight for some future date. If you have booked your flight as part of a package holiday, you can claim a full refund of the package.

Is MakeMyTrip reliable for visa? ›

Everything is so easy and convenient on booking Visa through MakeMyTrip. The process is quick & hassle-free. Very good service! My Visa was granted in just 4 days.

How much time does it take for MMT refund? ›

Your refund will be processed within 24 hours of your travel date. It may take 7-10 working days for the refund to reflect in your bank account. Book train tickets at MakeMyTrip and get ₹50 off at first booking. How can I cancel my train ticket on MakeMyTrip?

Are refundable tickets really refundable? ›

Refundable flights

As the name suggests, refundable tickets are fully refundable, meaning you'll get the cash back (not a flight credit). To gain this convenience, you'll need to pay a premium, which makes these tickets more expensive than nonrefundable airline tickets.

Is it worth paying a convenience fee? ›

If you would have to pay a convenience fee to use your credit card (for example, when paying taxes), it's probably not worth it, since the fee will eat up most or all of your rewards. And if a credit card tempts you to spend money you don't have, you might be better off paying with cash or debit.

How much is MMT convenience fee? ›

You will note an INR 150 convenience fee added, and a 1% transaction charge added on top of that!

Why is MakeMyTrip charging convenience fee? ›

However, we have already informed you that convenience fee is to cover the payment processing charges.

What is the cheapest ticket website? ›

The 12 Best Websites for Booking Flights at the Cheapest Prices [January 2023]
  • Momondo.
  • Kayak.
  • Expedia.
  • Priceline.
  • Orbitz.
  • Agoda.
  • Hotwire.
  • Skyscanner.
Jan 23, 2023

Who are the investors of MakeMyTrip? ›

  • SAIF Partners.
  • Sierra Ventures.
  • Helion Venture Partners.

Is MMT a startup? ›

MakeMyTrip - Startup Story

The startup story of MakeMyTrip can be traced back to the founder of the company, Deep Kalra and his job in the banking sector.

What to do if airline refuses to refund? ›

If you want a refund for your flight, here are the steps you should take for flights affected by weather, staffing, COVID and other issues:
  1. Wait to cancel if you can. ...
  2. Be persistent. ...
  3. Dispute the charges with your credit card company. ...
  4. File a complaint with the Department of Transportation, and follow up.

Do I have to accept a voucher instead of a refund? ›

Airlines can offer a refund by means of a credit note or a voucher but you do not have to accept this and can insist on getting a full refund.

What qualifies for trip cancellation? ›

The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others.

How many days before a trip can you cancel? ›

All airlines operating to, from, and within the U.S. must comply with the 24-hour rule. The clock starts ticking on the 24 hours once the ticket purchase has been made.

What is the hardest tourist visa to get? ›

Some of the top-ranking passports include Singapore, Greece, Germany, the United Kingdom, Sweden, and more… On the other hand, even German and Swedish citizens are required to submit an application to visit China and Russia, otherwise known as two of the most difficult countries to obtain a visa.

Should I use a dummy ticket for visa? ›

For sure, you already know the answer. If the visa officer finds out that you have provided a fake travel itinerary, your visa will be refused, and what is even worse, your visa application might get denied in the future.

Do tourist visa get rejected? ›

Visa rejection may happen when you fail to prove your eligibility to visit a particular country. It mostly takes place as the applicants fails to provide important information, or sometimes because of certain document missing.

Can I get a refund if my flight is delayed 3 hours? ›

When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

Why does it take 10 days for a refund? ›

This is because the retailer has to transfer the money to your bank or building society before you can receive it in your account. The length of time this will take really depends on the business that's refunding you. A debit card refund can take as long as ten working days to arrive.

How do I talk to customer care at MakeMyTrip? ›

For any other assistance, please contact our Customer Support service.
  1. For Flights / Hotels / Holidays. (0124) 462 8747. (0124) 289 8747.
  2. For Bus. (0124) 462 8765.
  3. For Rails. (0124) 462 8765. (For PNR enquiry & current status. SMS to 139 : PNR <10 digit PNR number>)

Can I cancel a fully refundable ticket right before takeoff? ›

If you have a refundable ticket, you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

Can I get a refund on plane tickets due to COVID? ›

Due to the ongoing COVID-19 response, you may be eligible for a refund for any flight that has been impacted by the public health emergency.

What is refundable vs nonrefundable flight? ›

Non-refundable tickets are usually a fraction of the cost of refundable tickets and most non-refundable airline tickets are reusable (with a change fee) in the case of a cancellation. Please keep in mind that airline tickets are non-transferrable and must be used by the same person whose name is on the original ticket.

Can you avoid convenience fees? ›

When it comes to avoiding convenience fees and surcharges, you may not have a whole lot of options. In most cases, your best bet would be to switch to a different form of payment, such as cash or check, if possible.

What is a 3% convenience fee? ›

A convenience fee is charged by a seller when the customer uses a credit card instead of a standard form of payment accepted by the business, such as cash or check. A convenience fee is typically a percentage of the transaction amount (usually 1% to 4%), or a small flat fee, and must be disclosed to the customer.

Can I pass credit card fees to customer? ›

Credit card surcharges are legal in the U.S., except in states which prohibit them (more on that below). If a business chooses to add a credit card payment surcharge, it must clearly disclose the fee before you pay as a separate line item on the receipt.

Does MakeMyTrip charge extra? ›

In addition to the cost of booking as charged by the Service Providers, MMT reserves the right to charge certain fees in the nature of convenience fees or service fees. MMT further reserves the right to alter any and all fees from time to time.

Is MMT good for train booking? ›

MakeMyTrip can provide you the most reliable and secure way of train booking and all you need to do is plan your itinerary. The portal provides a user-friendly experience to our customers. Instead of waiting or queueing up in lines for hours to book a train ticket, you can visit the website.

What is price lock in MMT? ›

If the ticket price drops, you pay the lower price. If the ticket price increases, you pay the price you had locked initially. The booking has to be completed within 7 days & the ticket has to be one-way.

Is convenience fee legal in India? ›

Currently, there are no rules to regulate convenience fee in India, with such charges left to the discretion of digital service providers. Consumers say that most service providers add convenience fee just before checking out or making the final payment and not share it upfront.

How can I contact trip com? ›

Where can I complain about a travel agency? ›

If you have a complaint against a travel agent, you should first try to resolve the issue with the agent. If you are not able to do so, you can file a complaint with the Better Business Bureau or your state's attorney general's office. A complaint can be filed against a hotel, airline, travel agency, or U.S. Embassy.

How do I make a complaint against an airline? ›

You may contact DOT by phone at 202-366-2220 for information related to a consumer related problem. However, for a case to be processed as a complaint, it must be submitted to DOT in writing.

How do I talk to a human at MakeMyTrip? ›

For any other assistance, please contact our Customer Support service.
  1. For Flights / Hotels / Holidays. (0124) 462 8747. (0124) 289 8747.
  2. For Bus. (0124) 462 8765.
  3. For Rails. (0124) 462 8765. (For PNR enquiry & current status. SMS to 139 : PNR <10 digit PNR number>)

Can I talk to a person with booking com? ›

We're available 24 hours a day.

Can you sue a travel agency for not refunding your money? ›

The answer to your question is yes, you can actually sue your travel agent. What's important though is you really need to make sure you document what occurred on that trip and look at what was promised, because it would be a contract case.

How do travel agencies deal with customer complaints? ›

How to handle customer complaints: A guide for tour operators
  1. Set a complaints handling policy.
  2. Respond quickly to complaints.
  3. Be patient, empathetic, and fair with customers.
  4. Research the customer's situation.
  5. Involve customers in the solution.
  6. Keep customers updated.
  7. Touch base with the customer afterward.
  8. Conclusion.
Feb 14, 2014

Can I report my agency? ›

Making a claim to an employment tribunal

If the agency or hiring organisation have refused you a right under the Agency Workers Regulations, or treated you unfairly after you asked for something you have a right to, you can make a claim to an employment tribunal.

What airline has the most complaints? ›

Baggage issues also plagued much of the airline industry in 2022, and that was especially true for American Airlines, which saw the highest rate of mishandled bags. And Frontier Airlines had the most complaints of any U.S. airline.

Is it easy to sue an airline? ›

Common Complaints and Lawsuits Against Airlines

Generally, yes you can sue an airline in small claims court. The U.S. Department of Transportation (“DOT”), which is a federal agency that regulates airlines operating in the U.S, even publishes a Consumer's Guide to Small Claims Court.

Can you sue an airline for emotional distress? ›

"Emotional Distress" is something people often ask about when considering filing a suit. If a pilot or airline is negligent in their maintenance or operation of an aircraft and has made you fear for your life, then yes, you may be able to sue for emotional distress.

How do you write a strong complaint? ›

Tips for writing a successful complaint letter
  1. Structure. ...
  2. Address the letter to a real person. ...
  3. Be honest and straightforward. ...
  4. Maintain a firm but respectful tone, and avoid aggressive, accusing language. ...
  5. Include your contact information. ...
  6. Tell them what you want. ...
  7. Do not threaten action. ...
  8. Keep copies and records.

How do you start a strong complaint letter? ›

Formal complaint about [name of service provider]

say when this was [give the date or dates when the problem occurred]. My complaint is that [list what you think went wrong or wasn't done properly. Be as clear as you can. It can help to make it short and to the point].


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