Top 10 WhatsApp Business greeting message examples (2023)

Communication

June 15, 202010 min read

Top 10 WhatsApp Business greeting message examples (1)Written byPim de Vos

Top 10 WhatsApp Business greeting message examples (2)

Have you ever heard of the saying ‘never judge a book by its cover?’ You probably have.

The reason why this saying is used so much is that – you guessed it – people judge books by their cover all of the time. And trust me, your business is one of those books.

If you are using WhatsApp Business, your greeting message is the cover to your book. Greeting messages allow you to make a strong first impression, even if you are being contacted outside of business hours.

In this blog, I will tell you everything you need to know about greetings messages for WhatsApp Business and how to use them to your advantage:

  • What is a WhatsApp Business greeting message?
  • Why should you use a greeting message for WhatsApp Business?
  • WhatsApp Business greeting message examples

What is a WhatsApp Business greeting message?

When somebody sends you a message on WhatsApp Business for the first time, you can automatically send them a so-called WhatsApp Business greeting message. It’s simply a welcome message for customers on WhatsApp Business. You can make multiple greetings for different types of situations.

With Trengo, you can create one greeting message for all of your communication channels. Think of email, live chat, Facebook Messenger, and WhatsApp Business.

Why would you use a greeting message for WhatsApp Business?

Using the right type of greeting message at the right time can help you achieve the following:

(Video) How to create auto replies on WhatsApp Business | WhatsApp Business tips and tricks 2021

  • Lower your response time
  • Improve the customer experience
  • Increase customer satisfaction by guiding customers towards the right information
  • Don’t leave customers that message you outside of business hours hanging
  • Collect valuable leads

Learn how a retail company manages to receive more than 500 orders via WhatsApp Business per day.

Note: you can only use WhatsApp Business greeting messages when using the WhatsApp Business app or API. In the video below, you get a 3-minute explanation of what the exact differences are between WhatsApp and WhatsApp Business:

What does an effective WhatsApp Business greeting look like?

Even though there are countless variations of greetings, an effective greeting via WhatsApp Business should follow the following best practices:

1. Set clear expectations

Your primary goal should be to set a realistic expectation of when your customer can expect a message. It simply feels better for a customer to know for certain when they will be responded to.

Be very specific in setting these expectations. To illustrate why, let’s look at two quick examples.

1)

“We’ll get back to you ASAP.”

2)

“We’ll get back to you within 24 hours.”

The first example is a bit of a vague promise and doesn’t set a specific expectation. ‘As soon as possible’ could mean anything between one minute and 10 hours.

The second example, on the other hand, sets a clear expectation and gives your team the opportunity to overdeliver.

2. Be as transparent as possible

The second best practice is to simply be honest and transparent.

(Video) How to Use Greeting feature in WhatsApp Business | Smart Solutions.

Nobody likes lame excuses for slow response times. If your team just so happens to be a little in over their head that day, there is no shame in simply saying that you are busy.

3. Give it a human touch

In a lot of greetings, whether it is via email, live chat, or WhatsApp, I have noticed how the tone is often quite formal.

But just because the message is automated, doesn’t mean you have to come off as a robot.

I would advise you to always sound as human as possible. Keep it professional, sure, but avoid sounding like a lawyer. Well, unless you are a lawyer, of course. You get the point.

Top 10 WhatsApp Business greeting message examples

In all honesty, there is no such thing as ‘the best greeting message for WhatsApp Business’. It really comes down to your situation and what it is you are trying to achieve. That’s why I have put together a list of WhatsApp Business greetings for different situations.

Let’s dive in, shall we?

General WhatsApp Business greeting messages

1. “Thank you for your message! We will get back to you within 24 hours. Kind regards, the [your business] Team.

2. “Hiya! Welcome to [your business]. We will get back to you within 3 hours. In the meantime, you can check out our help center. We have put a lot of effort into it, so the answer to your question may already be in there!”

3. “Hello! Good to see you. Did you already know we currently offer a 50% discount on all of our products? The code is XXXX. Don’t tell anybody 😉 Let me know if you have any other questions and I will get back to you shortly!”

Now, that wasn’t exactly rocket science, was it?

The key to using any type of messaging app is that you don’t overdo it. WhatsApp offers a quick and informal way of getting in contact with a person or organization. Keep your company’s tone-of-voice and overall brand in mind, but always keep it short and sweet.

At Trengo, we use the first message during business hours.

Customer support greeting examples

4. “Hi, thanks for your message! Our support agents will check your message and make sure it is forwarded to the best-fit person. We will respond to you within 24 hours.”

(Video) How To Enable Auto Greeting Message On Whatsapp Business App | Whatsapp Business App

5. “In the meantime, you can check out our help center full of answers to frequently asked questions here: [add your own link].”

An important trend in customer support is that a growing number of customers want to be able to use self-service. With Trengo, you can easily create your own help center. This way, customers can always have access to information, even outside of business hours.

Event-based greeting messages

Sometimes, your company may be in the middle of dealing with seasonal activities or special occasions. Whether it is busy because of the Christmas time, or at the other extreme because of the covid-19 outbreak, you need to inform your customers. I’ll give you two examples for both cases.

6. “Ho ho ho! Please let me know if you have any questions. Our elves are very busy packing all the gifts, so we may not reply as fast as you are used to from us.”

7. “Hey there, how can I help you? Please be aware that we may answer a little less fast than usual in these unprecedented times.”

Greeting messages for out-of-office usage

When business hours are over and there is nobody in the office to answer incoming WhatsApp messages, your customers may have to bridge some time before getting a reply. There are multiple ways to tackle this.

Send to homepage

8. “Thank you for your message! We are currently out of the office, but we will get back to you first thing in the morning.”

For more information, please head over to our website: www.trengo.com.

Reply with your business hours

At Trengo, we use the following out of office greeting:

9. “Thanks for contacting Trengo!

We’d love to help, but we’re *currently closed* 🕦 (See our schedule at trengo.com/businesshours). We’ll come back to you the next working day ⏰.

In the meantime, did you know we have a Help Center at help.trengo.com that answers our most frequently asked questions? Perhaps you’ll find your answer without the help of our agents 😱.

Cheers,

(Video) How To Enable Auto Greeting Message On Whatsapp Business 2022 | Set Auto Message on Whatsapp

The Trengo team”

As you can see, we also incorporate our help center and give customers a clear reason why we are not able to respond right away.

Collect a lead

10. “Hey there! Sorry, we are currently not able to respond to your message. Please leave your name and email address, and we will get back to you within 24 hours. Team Trengo.”

Using WhatsApp is a valuable way to get leads, even when you are out of office. Ask the potential customer to leave their contact information and you can get back to them the next day.

WhatsApp Business message templates

As I already mentioned earlier, WhatsApp Business welcome messages are the messages that you can automatically send once a person messages you on WhatsApp Business. If you would like to proactively get in contact with your customers, you should look into using WhatsApp Business message templates.

My colleague Luuk wrote an insightful blog about WhatsApp Business message templates, which you can read here.

Provide the best customer experience via WhatsApp Business

With Trengo, our next-generation inbox for customer communication, you can provide the best possible customer experience via WhatsApp Business. It allows you to receive WhatsApp messages together with all your other channels in one inbox (such as email, voice, and live chat), use WhatsApp Business with multiple users, create your own WhatsApp chatbot, and more.

Try Trengo for free!🚀

A shared inbox for teams.

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Read more about WhatsApp Business:

  • The ultimate guide to WhatsApp Business
  • Top 18 WhatsApp Business auto-reply message samples
  • How to use WhatsApp for sales

FAQs

Top 10 WhatsApp Business greeting message examples? ›

General WhatsApp Business greeting messages
  • “Thank you for your message! We will get back to you within 24 hours. Kind regards, the [your business] Team. ...
  • “Hiya! Welcome to [your business]. We will get back to you within 3 hours. ...
  • “Hello! Good to see you.
Jun 15, 2020

How do I introduce my business to WhatsApp? ›

The WhatsApp Business app is currently only available on Android.
...
Setting up WhatsApp for Business
  1. To setup these messaging tools, simply go to Settings > Business Settings and check the messaging options available there.
  2. You'll see three available options: Away message, Greeting message, and Quick replies.
Apr 12, 2018

How do I write a professional message on WhatsApp? ›

1) Address the person you are messaging, and briefly summarize your reason for messaging in the first message. Nothing is more annoying or disruptive than being alerted by a “Hi” message, followed by a long pause while the sender is typing.

What should I write in WhatsApp Business? ›

A WhatsApp business description is essentially an overview of your business that includes relevant information about your company and brand. It enables customers to learn more about your business and encourages them to take action.

How do you greet someone professionally? ›

How do you greet someone professionally?
  1. "Dear Sir/Madam"
  2. "To [title/designation]"
  3. "To whom it may concern"
  4. "Dear Mr/Ms"
  5. "Dear [first name]"
  6. "Hi, [first name]"
  7. "Hello/Hello, [name]"
  8. "Greetings"
Aug 9, 2021

How do you advertise your business? ›

The seven most popular ways to promote your business
  1. Media relations.
  2. Social media.
  3. Digital advertising.
  4. Press advertising.
  5. Direct mail.
  6. Search engine optimisation (SEO)
  7. Email marketing.
Aug 31, 2020

How do you introduce yourself? ›

Self Introduction in Interview
  1. Dress Appropriately. ...
  2. Prepare what to say. ...
  3. Begin by Greeting the Interviewer. ...
  4. Include your Educational Qualifications. ...
  5. Elaborate on Professional Experience (if any) ...
  6. Mention your Hobbies and Interests. ...
  7. Be Prepared for Follow Up Questions. ...
  8. Sample 1.

How do you write a description on WhatsApp? ›

WhatsApp is giving people the ability to add a description to group chats. The feature isn't available for everyone just yet, but you can look for it by opening a group and tapping the info bar that appears at the top of it. If you do have access to it, you can then hit “Add Group Description”.

What is a good welcoming message? ›

Welcome, [name], we're proud that you chose to join our team. We were thrilled to find someone with your abilities, ideas and great attitude.” “We're so happy to have you on our team, [name]. We're pleased you decided to join us, and we hope you'll come to us for help when you need it.

How do you start a business message? ›

Start with a polite greeting.

Knock first by way of a short greeting like: “Hi, John. Got a minute?” If necessary, be sure to introduce yourself: “Hi Margie, this is Frank from Marketing.” And always ask if now's a good time, or if they have a minute to chat.

How do you write a business text? ›

6 steps to writing the best business text
  1. Step 1: Decide on your communication goal. ...
  2. Step 2: Choose a tone to communicate in, keep it friendly. ...
  3. Step 3: Introduce yourself. ...
  4. Step 4: Keep it short and clear. ...
  5. Step 5: Add relevant attachments or links. ...
  6. Step 6: Make it clear that communication is two-way.
Nov 10, 2020

How do you greet people in business? ›

  1. Hi [Name], This is the most basic, yet formal greeting option for businesses. ...
  2. Hello [Name], Using hello is a more formal greeting option. ...
  3. Dear [Name], ...
  4. Greetings, ...
  5. To follow up on our meeting, ...
  6. I'm checking in... ...
  7. I'm getting back to you in regard to... ...
  8. As promised...

What is the example of greeting? ›

An example of a greeting is the phrase, "Hello! How are you"? A conventional phrase used to start a letter or conversation or otherwise to acknowledge a person's arrival or presence. It's polite to begin a letter with a greeting, but this practice is less common in email.

What are simple greetings? ›

13 Ways to Greet Someone
  • Hello. This is the most basic greeting in English. ...
  • Hi. This is a shorter version of "hello". ...
  • Hey. Now, "hey" is definitely more casual than "hi" or "hello". ...
  • Good morning. / Good afternoon. / Good evening. ...
  • It's nice to meet you. ...
  • It's a pleasure to meet you. ...
  • It's good to see you again. ...
  • What's up?

How do you attract customers? ›

5 Tips for Attracting New Customers
  1. Identify Your Ideal New Customers. ...
  2. Use Direct Response Marketing to Attract Customers. ...
  3. Give Something Away to Entice New Customers. ...
  4. Give Your Business a Face Lift to Increase Sales. ...
  5. Get The (Right) Word Out.

How do you ask someone to promote your business? ›

When you ask someone for help, advice or an opportunity, keep these seven tips in mind.
  1. Don't overshoot the mark. ...
  2. Do your research, and personalize your request. ...
  3. Offer something in return. ...
  4. Make it easy for people to help you. ...
  5. Be clear about what you want, and don't hide behind the word "partnership."
Apr 25, 2018

How do you promote a business before opening? ›

7 Ways to Build Hype Months Before Your Business Launches
  1. Explain how your product or service changes lives. ...
  2. Pinpoint interests of your target market. ...
  3. Find the right influencers. ...
  4. Create a webpage with a sign-up form. ...
  5. Hold contests with giveaways. ...
  6. Track and analyze everything. ...
  7. Keep audience in suspense.

How do you introduce yourself in 4 lines? ›

You can use the below phrases to introduce yourself:
  1. I don't think we've met (before).
  2. I think we've already met.
  3. My name is ...
  4. I'm ...
  5. Nice to meet you; I'm ...
  6. Pleased to meet you; I'm ...
  7. Let me introduce myself; I'm ...
  8. I'd like to introduce myself; I'm ...
Sep 1, 2021

What to say in Tell me about yourself? ›

Every good answer to “tell me about yourself” should consist of: Work - This should make up about 80% of your answer. Focus on your previous experience and accomplishments here. Academic - 10-15% of your answer should then be about your academic background (university, academic achievements, etc.).

What is WhatsApp template message? ›

A WhatsApp message template is a message format that you can use over and over again to message users once they have opted-in and given your app permission to send them messages. To use a message template, you must first submit it to WhatsApp.

How do you say welcome quotes? ›

50 Different Ways to Say You're Welcome
  • always glad to help.
  • certainly; let me know anytime I can help.
  • it makes me happy to help.
  • it was nothing.
  • it's always great to be of assistance.
  • I'm always here to help.
  • just ask, any time I can help.
  • pleased to be of assistance.

How do you use welcoming in a sentence? ›

Her face spread in a welcoming smile. When we arrived at her house Susan was very welcoming. The delegates received a welcoming speech by the President. The restaurant is small and green and very welcoming.

Is there a word welcoming? ›

If someone is welcoming or if they behave in a welcoming way, they are friendly to you when you arrive somewhere, so that you feel happy and accepted. When we arrived at her house, she was very welcoming.

What is a good business message? ›

Effective messages include a clear purpose to inform, persuade or collaborate with the intended audience. The message should be designed according to the audience's level of understanding, potential reaction and relationship with the composer.

What is your business message? ›

Business messaging is the way brands initiate and respond to customers over various messaging channels. It empowers customers to reach out to brands and brands to reach out to customers—the channels allow for back-and-forth, two-way conversations rather than messaging blasts, such as advertisements or bulk email sends.

How can I talk to customers online example? ›

Here are a few templates to get you started:
  1. Hello! Thanks for reaching out to us at [Business Name]. Did you find what you were looking for?
  2. Hey there. Thank you for using [Service Name]. ...
  3. Hi, [Customer Name]! Welcome back to [Business Name]. ...
  4. Welcome back, [Customer Name]. I'm happy to see you again!
Jul 3, 2020

How do you convince customers on chat? ›

More videos on YouTube
  1. #1: Initiate Conversational Chat.
  2. #2: Ask for More Information, Show Empathy.
  3. #3: Never Say “I Don't Know”
  4. #5: No Harm in Admitting Your Fault.
  5. #6: Learn to Take Follow-Ups.
  6. #7: Don't Make Customers Wait – Continuity is the Key.
  7. #8: Recognize Your Returning Customers.
  8. #9: Attentiveness is All They Seek.
Jul 4, 2019

How do you text customers? ›

Best Practices for Texting Customers
  1. Enable Two-Way Conversations. First and foremost, a conversation is not very useful if it's only one-sided. ...
  2. Be Professional, Yet Conversational. ...
  3. Provide Consistent and Timely Answers. ...
  4. Keep Personal Information Secure. ...
  5. Make It Easy to Opt-In or Out of Texts.
Mar 11, 2020

Can I text message my customers? ›

You may be asking yourself “when can I text my customers?” According to FCC rules, consent for commercial text messaging must be in writing and cannot be given verbally, whereas text messaging for non-commercial use allows for oral consent.

How do you introduce someone on WhatsApp? ›

Make sure you pay attention to your intonation so that you sound friendly.
  1. Hi there! My name's _________. ...
  2. I don't think we've met. I'm ___________.
  3. I don't believe we've met before. My name is __________.
  4. Have we met? I'm ____________.
  5. I think I've seen you around, but we haven't officially met. I'm _________.

How do I tell my friends about my new business? ›

Here are some steps you can take to effectively write a new business announcement:
  1. Make a list of contacts. ...
  2. Decide on the proper type of business announcement. ...
  3. Write an introduction. ...
  4. Invite the reader to visit your store. ...
  5. Add a call to action. ...
  6. Provide your contact information. ...
  7. Send your announcements.
May 25, 2021

How can I make my self introduction more interesting? ›

20 Creative Ways to Introduce Yourself
  1. “I'm shy, please come say hi.” ...
  2. A name is worth a thousand conversations. ...
  3. Highlight something that makes you unique. ...
  4. Start with a pop culture reference. ...
  5. Confess your nickname. ...
  6. Let the way you dress reflect who you are. ...
  7. Make a T-shirt. ...
  8. Make a “business” card.

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